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05 / Data / Automation
Operational Intelligence Platform
Maintenance requests, vendor activity and renewal dates lived in separate systems. We built an intelligence layer that normalises operational events, calculates exceptions and alerts the right people before deadlines are missed.
91%faster detection of overdue work
1.8 hrsaverage time to identify a stalled job
5.6 hrsweekly status‑checking work removed
What we built
A system designed around the actual work.
- CRM synchronization
- Email and invoice parsing
- Centralised operational dataset
- Exception rules
- Live KPI dashboard
- Daily automated summaries
- Vendor workload monitoring
- Automatic reassignment triggers
How it works
From input to action through one connected flow.
01
SYNC
Pull operational events from connected systems
02
NORMALISE
Match records and calculate current state
03
FLAG
Identify stalled, overdue or abnormal activity
04
ACT
Alert owners and trigger the next workflow
Delivery scopeSolution architecture, workflow design, AI integration, application engineering and production implementation.
Technologyn8n · CRM API · Slack · Google Sheets · Dashboard
Measured outcome
Operational work became visible, measurable and easier to scale.
Managers gained a shared operational view and stopped discovering stalled work through customer complaints. Exceptions were identified continuously instead of during periodic manual checks.